Last updated May 2021
Our Cookies policy explains how we use cookies. It also explains the choices you can make about whether we can put some types of cookies on your PC, tablet or mobile phone.
In this policy, where we say 'cookies' it can also mean other software that collects data, including personal data within the meaning of the Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and the Luxembourg data protection law of 1st August 2018 organising the National Commission for data protection and the general system on data protection , (the “Data”) while you use our websites and mobile apps.
We do not sell data, neither to other companies in Lloyds Banking Group nor to external organisations.
What are cookies?
Cookies are small files that are sent to your PC, mobile phone or tablet when you visit a website. They stay on your device and are sent back to the website they came from when you visit it again. Cookies collect data and send it to us while you use the site. These are written into mobile apps and web pages that you go to on your device.
Session and Persistent cookies
All cookies are either session cookies or persistent cookies.
Session cookies last for the length of your visit to a website. They delete themselves when you close your browser. Session cookies can help with security. For instance, they can keep you logged on as you move around a website.
Persistent cookies stay on your device when you close your browser. They are used for many jobs. For instance, they can remember your User ID for websites where you log on. They can also store your choices for when you go back to a website.
Organisations find them useful to see how people use their websites. They can also be used to tailor the ads and marketing you see on social media, apps and other websites.
In both cases however, Data collected and processed through cookies shall not be retained for a period longer than is strictly necessary for the purpose of the Data processing subject to applicable legal statutory limitation periods, and in any event shall not be permitted for a period longer than is permitted by law.
First and third party cookies
Whether a cookie is first or third party depends on where it comes from.
First party cookies are set by websites you go to.
Third party cookies are set by outside organisations. For instance, you may be on a website that has 'Like' and 'Share' buttons for social network sites. If you click one, the social network site will put a 'third party' cookie on your device. That cookie may then collect data about you and send it to them too. You will need to set your privacy choices on their site, to tell them how they can use your data.
We only use our own cookies “First Party Cookies” on our website.
Essential cookies and cookies you can choose
Different types of cookies do different jobs on our website. Some are needed to make the website work. Our website only uses Strictly Necessary Cookies (Known as "Session Cookies").
| Category | What they do | What Cookies do we use on our website |
|---|---|---|
Strictly necessary |
These strictly necessary cookies (Session Cookies) are essential in order to enable you to move around the website and use its features needed to run our website. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet. When you close your browser session, these cookies will not be kept on your device. |
You can't turn off these cookies |
Keep in mind
Multiple users
If more than one person uses your device, the choices set up by other people will apply to you as well unless you change them. For example, if you share a computer with your family, you may see ads based on sites they have visited as well as sites you have visited.
Cookies with more than one use
Some of our cookies collect data for more than one use. We will only use these cookies for their essential purposes unless you have given your consent to any other uses they have.
Cookies that are already on your device
Turning off one or more types of cookies will not delete any that have been downloaded in the past. We may still use data we collected up to that point, but will stop collecting new data.
Managing cookies choices in your browser
You can turn off or delete cookies in your browser. If you do this, it may affect sites that use similar cookies to us.
Cookies choices you set in your browser replace any you set on a single website. For instance, if you run an ad blocker on your browser, you won't see ads that are tailored to you, even if you have turned on marketing cookies.
However, most browsers allow you to accept or reject all cookies or to accept only certain types of cookies. Alternatively they may ask you each time a website wants to store a cookie, and allow you to delete any cookies that have been stored on your device(s). If you decide to change your cookie preferences, or would like to disable them altogether, you can learn how to change your browser settings using the following links:
Find out how to manage cookies in common browsers (Internet Explorer, Chrome, Firefox and Safari) at the Commission Nationale pour la Protection des Données website.